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Van Line Pro

Sign in and reset your password

Sign in with your work email and password, or reset a forgotten password with a 6-digit emailed code.

Once you have an account, you sign in with the same work email and password every time. If you forget your password, you can reset it with a code we email you. This article covers both.

Sign in

  1. Open the app. On the signed-out screen, make sure the top segment is on Sign in (the card title reads Sign in).
  2. Enter your Work email (placeholder "you@company.com").
  3. Enter your Password.
  4. Tap Sign in.

Result: You go straight to your workspace if you're already on a company, or to the "One last step" screen to create or join one if you aren't yet. See Create or join a company.

Note: The Sign in button stays disabled until your email contains an "@" and your password is at least 8 characters.

Reset a forgotten password

  1. On the Sign in card, tap Forgot password?. The screen changes to Reset your password.

  2. Confirm the address in the Work email field. The app explains: "Enter your email and we'll send a 6-digit code to reset your password."

  3. Tap Send reset code.

  4. The screen changes to Enter your code. It reads: "We emailed a 6-digit code to [your address]. Enter it and choose a new password."

  5. Enter the code from your email in the Reset code field (placeholder "6-digit code").

  6. Enter a New password (placeholder "At least 8 characters").

  7. Tap Reset password.

Result: Your password is changed and you're signed in.

If the reset code doesn't arrive

On the Enter your code screen, tap Resend code to send a fresh one to the same address. To start over with a different address, tap Back to sign in and begin again from Forgot password?.

Note: For security, the app sends a reset code even for an address that has no account, so a stranger can't use this screen to learn which emails are registered. If you never receive a code, double-check the address is the one you signed up with.

Common mistakes

  • Wrong email at reset. The code goes to the address in the field. Make sure it's the one on your account before tapping Send reset code.
  • Using an old code. Only the newest code works. If you requested more than one, use the latest email, or tap Resend code.
  • A new password under 8 characters. The Reset password button stays disabled until the new password is at least 8 characters and the code is 6 digits.

Troubleshooting

  • "That email and password don't match. Check them and try again." — the sign-in details are wrong. Re-check both, or tap Forgot password? to reset.
  • "That code isn't right or has expired. Check the latest email or send a new code." — the reset code was mistyped or timed out. Enter the newest code, or tap Resend code.
  • "Use at least 8 characters for your password." — your new password is too short. Enter a longer one and tap Reset password again.

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