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Van Line Pro

Contact support

How to reach support from inside the app, and what to include so we can fix your issue fast.

When something isn't working, or you just have a question, you can email support directly from the app.

Reach support from the app

  1. Open the Settings tab.
  2. Scroll to the About section.
  3. Tap Contact support. This opens a new email to the support address in your mail app, already addressed. Write your question and send it.

Note: All support, privacy, and legal questions go to the same place: support@vanlinepro.com.

What to include when reporting an issue

The more of this you give us, the faster we can help:

  • The app version. Find it in Settings › About › Version, e.g. 1.0 (12). See Manage your account.
  • What you were doing when it happened (e.g. "finishing a LiDAR scan," "adding a damage photo," "signing in").
  • The exact message you saw, word for word if you can. Our troubleshooting articles are organized by these messages.
  • Your device (e.g. iPhone 15 Pro) and whether you had a signal.
  • Whether AI photo analysis is on for your company, if it's a photo or damage issue. See AI photo analysis.
  • A screenshot, when the problem is something you can see.

Important: Never send a real customer's signed inventory or personal details unless it's necessary to diagnose the problem. If you must, say so, so we handle it carefully.

Read the Terms of Service

The full Terms of Service are in the app under Settings › Terms of Service. They cover your responsibility for inventory accuracy, how AI suggestions are treated, and how your data is handled.

Check the troubleshooting articles first

Many issues have a known fix. If you've got a specific symptom or message, start here:

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